Raqbede Online
Terms & Conditions

Products

All our products are new and unused in excellent condition. We try our best to provide as accurate a description and pictures for our goods. Most of them are unique design and with limited quantity in stock. They are selling out fast. We carry various and new arrivals every week. Do visit us every week to hunt for your good buy.

Prices

Prices are nett and priced in Singapore dollars. No discounts will be given unless during specific Promotion. Please refer to delivery services for shipping charge.

Payment

By Bank transfer or cheque payments only.

Please send us an email to sales@raqbede.com to confirm your payment.

Confirmation of Orders

We will send an electronic acknowledgement to the customer within 24hours upon successful transaction. If item is unavailable, a message will be sent to the customer for further action.

Cancellation of Orders

We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame. However, we will not entertain any cancellations once the order is confirmed and processed.

Process and Delivery Services

  1. Estimated delivery date - We pack and ship your domestic order within 48 hours from the time payment is received. For weekend order, it will be processed on the following working day. Please add on the numbers of day according to the delivery mode. Please email to sales@raqbede.com for more details


  2. Delivery Modes
    • By local Mail Service - Small packet for amount purchased less than $50.00 (2-3 days delivery)


    • Amount spent in S$ Postage and handling rates
      $0.00 - $20.00 - Flat postage charge S$2.00 per order
      $20.01- $30.00 - Flat potage charge S$5.00 per order
      $30.00 and above - Flat postage charge S$10.00 per order
      $200 and above - Free delivery within Singapore

    • By Speedpost lslandwide - small parcel for amount purchased from $50.00 to $200.00, a flat rate of S$9.00 (same day or next day delivery)
    • Free Delivery - For amount purchased above $200.00 in a single transaction, we provide free Speedpost delivery (same day or next day delivery).
    • Special Delivery: - We provide very personal delivery service in this category. Specially catered for busy people who need very special attention. More details in Special Delivery
    • International Delivery
      We are using Speedpost Airmail for international delivery and shipping fees are charged according to their rates

Exchange and Refund

All our goods sold are non-exchangeable and non-refundable. We ensure that all products are inspected and carefully wrapped before delivery. Please contact us via email, if you have any other queries in this category. We shall be very glad to assist you further. However, the final decision will be given at the discretion of Raqbede.

Feedback

Please email to feedback@raqbede.com officially for your valuable feedback.

Optionally, you can use the online feedback form here.

Gift Services

We proudly provide this custom gift wrap Service for all our customers upon request. It just cost you a little more of $5.00 for this service. Specially for you and your love ones in any occasion. Please refer to our gifts section for details.

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